Requesting and Renewing Login Credentials for Ohio State's Counselor Portal

This job aid provides step-by-step instructions and troubleshooting tips for new and returning users.

The counselor portal gives high school counselors and advisors access to their students' Ohio State application information.

To access this data, you must establish an Ohio State identity (a "sponsored guest account"), and request portal access. See the steps below.

This is a multi-step process with some wait steps in between. Estimate completing the process within 2 to 3 business days.
Your account is active for one academic year. You need to request access each year.
You must be associated with a specific high school, so have your CEEB code(s) ready. We'll verify your identity in order to protect student data.

Expand each accordion section below to learn about each step.

1. Initiate the Process

Initiate the process by submitting the Request Login Credentials Form.
Required fields are marked with an asterisk. Note that Date of Birth is included as a required field; this information is needed to verify your identity.

Screen shot of the top part of the "Request Login Credentials" form with general instructions and a few of the form fields showing.

When you click "Submit," a brief confirmation message will appear and you will be sent a confirmation email (see next step).

Screen shot of the confirmation message that displays upon successful submission of the request form: "Login request submitted. An administrator will contact you to confirm your details."

2. Watch for a Confirmation Email

Within 1-2 BUSINESS DAYS, you'll receive an email from OSAS Counselor Portal Help with the subject line "OSU Counselor Portal Request Received" confirming that your request has been received.

Screen shot of the confirmation email that is sent from OSAS Counselor Portal Help following a successful request form submission

Troubleshooting tip: Didn't get the email? Check your spam folder. After 3 days if you still haven't received it, email osas-counselorportlhelp@osu.edu.

3. Watch for an Email from OSU IT Service Desk and Create Your Credentials

Within 1-2 BUSINESS DAYS, you'll receive an email from OSU IT Service Desk with a request for further information.

Go to the link in this email and enter the email address you gave us in STEP 1 and access code provided in the email.
Once you click submit, you'll be walked through the steps of activating your Ohio State Username and creating a password.
Take note of your credentials: You'll use them to access the counselor portal.
Note the answers to your 5 security questions: You'll need them if you forget your password.

Troubleshooting tip: Didn't get the email? Check your spam folder. If you can't find it email osas-counselorportlhelp@osu.edu.

4. Watch for an Email Letting You Know Your Portal Access is Ready

1-2 BUSINESS DAYS after you create your credentials, you'll receive an email from OSAS Counselor Portal Help with the subject line "Ohio State University Portal Access Activated" -- this means that we've verified your identity and you're ready to go.

Screen shot of the final "Portal Access Activated" email that is sent from OSAS Counselor Portal Help

Troubleshooting tip: Didn't get the email? Check your spam folder. If you can't find it, email osas-counselorportlhelp@osu.edu.

5. Log into the Counselor Portal

Visit the counselor portal and click the red "portal login" to log in and see your student data.

Click the "Student reports" tab to view your student information.

Screen shot of the Counselor Portal site with the "Student Reports" tab and available report options on the page circled

Troubleshooting tip: If nothing is available under your "Student reports" tab, try again in a day. Reach out to osas-counselorportlhelp@osu.edu with questions.

Forget your password?
Click the "forgot password" link when attempting to log in. This will allow you to answer your security questions and reset your password.

If you're unable to answer your security questions, please contact Ohio State's help desk at 614-688-HELP (4357) to request a password reset.

You'll be asked for your Ohio State Username (lastname.#).
Please let them know you have an Ohio State guest account.
To verify your identity, you may be asked for your birthdate, email address and/or the name of the sponsor of your guest account (Julee Conrad). If you're asked for an OSU ID or SSN, please reiterate that you have a guest account.

Last modified: Mar 26, 2024