Microsoft 365 Copilot Full License FAQs
General
I have Copilot but it is not showing up in my Microsoft Applications.
In rare instances you may need to manually update your license to see all of your Copilot features.
Start by opening any Microsoft 365 application such as MS Word or Excel.
From the File menu at the top of the application click on "Account". There you will see a button that says "Update License". You may be prompted for your lastname.#@osu.edu username and/or your password. Once you log in, wait a moment and restart the application you were trying to use Copilot with and you should see all of the Copilot features.
Should I be using AI?
New AI tools are released daily, and university technology teams evaluate these tools to ensure they are accessible, secure and effective. Faculty and staff should ensure they are logged in with their university credentials if they plan to enter institutional data that is above S1-classified data into an approved AI tool. Learn more about institutional data classifications as they relate to AI in the Security and Privacy Statement on Artificial Intelligence statement.
Students should use GenAI tools for coursework only with the explicit permission of each instructor, in the ways allowed by that instructor. For an overview of all available AI tools, visit Ohio State’s AI Tools webpage.
What is AI Hallucination?
AI "hallucination" is a term used when a Generative AI tool, like Copilot, generates information that is plausible sounding but factually incorrect or completely made up. It's not the same as a human hallucination. The AI isn't "seeing" or "imagining" things in a conscious way. AI's directive is to provide an answer, any answer, to make the user happy. That is why you must take a Use but Verify approach with any AI generated content or answers. It is up to the user to verify the accuracy of the results. Copilot's goal is to be helpful and provide a complete-sounding answer, but in doing so, it can sometimes confidently present a fabrication as a fact.
Microsoft has provided information to assist in the ethical and transparent use of AI.
Transparency Note for Copilot - This contains the Limitations for Copilot Chat
Transparency Note for Microsoft 365 Copilot (Copilot Full License)
Specific Limitations of Microsoft 365 Copilot (Copilot Full License)