The following workstation components and requirements are applicable for running Interaction Client® (IC). Departments interested in using Customer Interaction Center (CIC) and IC are responsible for providing the required workstations and ensuring the workstations meet the requirements below.* In addition, if your office network utilizes a firewall, specific ports on the firewall will have to be opened to allow software components installed on the client workstations to connect back to the central Customer Interaction Center system. A list of firewall ports that are required to be open for CIC is available upon request. Please call 614-688-4357 for more details.
| Processor |
PC with 500 MHz or higher processor speed recommended Intel or AMD x86-compatible CPU (processor) |
|---|---|
| RAM | 384 MB or higher recommended |
| Disk Space |
650 MB minimum required 1 GB or higher recommended |
| Monitor, Keyboard, and Mouse |
Super VGA (1024 x 768) or higher recommended 800 x 600 minimum required Keyboard and Microsoft Mouse or compatible pointing device |
| Operating System |
Windows XP Professional with most current Service Pack Windows 2003 run as a client machine with most current Service Pack |
| Other | TCP/IP |
*Additional requirements may be required if your department's implementation of CIC includes optional features or advanced contact center services. Requirements are subject to change. Contact your OIT Account Manager for the most current requirements.
Last modified: Mar 23, 2021