The Genesys system has a complex help system to assist agents and supervisors with the many different tasks and options available in the software.
The help system is context aware. This means when you open the help widget it will open to the help files relevant to whatever screen you are on. The help icon is located in the lower left hand corner of the screen. In this example, since the Activity Screen is the selected screen, when the help icon is selected the help window will show help information pertaining to the Activity Stream. You can also use the buttons at the top of the help window to do additional searches and look through additional help topics.
Last modified: Feb 27, 2023