Administrative Resource Center

Genesys Cloud CX

Genesys Cloud icon
none
General
Logging into Genesys
Logging Into Genesys using a Shared Student or non-OSU Account
Basic Navigation in Genesys
Logging Out of Genesys
The Workspace
Going On Queue and Activating a Queue
Selecting Your Phone
Managing Your Status
Answer an Inbound Call
Managing a Call
Ending a Call
Making an Outbound Call in Genesys
Genesys Preferences Window
Your Genesys Profile
Using Genesys Help
The Workspace for Supervisors
Managing Members of a Queue
Monitoring and Coaching a Call
none
none
General
Why can't I see the block O to log in?