Teams FAQs

The Microsoft Teams Transcription Feature was enabled on 8/8/24. AI Closed Captioning will continue to be enabled. 

Learn more about The Ohio State University recording and transcription guidelines.
How to Record and Transcribe a meeting in Microsoft Teams. 

Currently this is not yet supported however check back for future updates!

No, the list of Team members of a Team will not be available to you until you join the Team.

Both services offer a application that can be downloaded and installed on your computer for Windows, Mac and Linux. However both offer web based alternatives that can be accessed through http://office365.osu.edu. Just navigate to the site and log in using your Ohio State University credentials of lastname.#@osu.edu, student use lastname.#@buckeyemail.osu.edu, and your current password. Medical Center employees will need to use their Medical Center credentials to log on.

Please see Microsoft's complete details on First Thing to Know About Teams and Channels

If there are Teams you infrequently use or if you are a part of many Teams, they may not show on your Shared Libraries view in OneDrive on the web, in the mobile apps, as a location to save files to Office applications or as a destination to move/copy files in OneDrive on the web. To address this you will need to “Follow” the Team. Following a Team is done through some Sharepoint settings. Please see Why you need to follow sites in SharePoint for information on following.

To access Teams, sign in using your email address and password.

• Faculty, Staff and Guests use lastname.#@osu.edu
• Student Employees use lastname.#s@osu.edu
• Students use lastname.#@buckeyemail.osu.edu

Teams and Skype for Business are unfortunately not in sync for status/presence at this time. The person would also need to be using and logged in to Teams.

Yes you can! Please see Share Your Screen in a Chat for details.

No. However, create a Team and play around in there and then delete it when you are done! You will not break anything. Medical Center has an approval process in place for Teams creation, so if you cannot create a Team please contact your help desk.

While Ohio State endorses the use of Microsoft 365 apps, they can pose accessibility issues. This means it may take considerable time for individuals with disabilities to master. Therefore, it is best to offer additional options for completing course requirements. For more information, see Microsoft 365 Accessibility.

When creating a Team you have a choice of setting the Privacy mode to Public or Private which controls who can see the Team when searching and how they request to join.  With a Public team anyone can see the Team and files without being an explicit member.  If you use a public team you should create a private channel to store any files you do not want to be public.

With a Private team only members of the team can see the team, the files within the team and must be added as explicit members.  We recommend creating only private teams.

If you created a public team you can make the team private by following these steps:

To change the privacy settings for your team from public to private (or vice versa), go to the team name and select More options 

 > Edit team toward the bottom of the menu. Under Privacy, select either Public or Private

Rule of thumb....Don't use Public keep it Private whenever possible! This for every Office 365 application when applicable, whether it is Office 365 Groups, Teams, Shared Libraries, etc. Keep them private!

For a more detailed look at recommendations from Microsoft on Team security please see Configure Teams with three tiers of protection located on Microsoft's website. 

All retention settings can be found on the Microsoft 365 Important Service Usage Information page. 

A request via the IT Service Desk with appropriate approval will be needed. See specific details and process in Requests for Mailbox access and Data Transfer. Files and content should stay as they are part of the Team and not part of the individual. Medical Center will need to contact the Medical Center help desk.

Please see Data Types and retention for Microsoft 365 

You can use shared OneNote notebook or a Word document you invite others to edit. Office 365, whether online or through a desktop app, has the ability to co-author documents which would replace the need for Box Notes. See more about Document Collaboration and Co-Authoring.

The Box Migration tool will convert any existing Box notes into Word documents. This is different than Box comments which cannot be moved during the migration.

• Teams is available for Faculty, Staff, Guests, Student Employees (with an S account), and Students
• Students who are Student Employees (with an S account) will have 2 separate accounts:
  • lastname.#@buckeyemail.osu.edu – to access student related Teams (Academic side)
  • lastname.#s@osu.edu – to access university business related Teams (Employee side)
• All Wexner Medical Center Employees have access to Teams from the Medical Centers Office 365 instance. To add a Medical Center account to an OSU campus Team, the OSUMC account must be added by their Medical Center account (firstname.lastname@osumc.edu) NOT lastname.#@osu.edu.

Automatic deletion of inactive Microsoft Dataverse for Teams environments

The Microsoft Power Platform is introducing a cleanup mechanism that will automatically remove inactive Dataverse for Teams environments. This is being implemented since when a Team is created an empty Teams Dataverse is also created automatically, these additional non-used Teams Dataverses can have a negative performance impact on Teams.

Dataverse for Teams environments will be first disabled after being inactive for 90 days, the environment will then be deleted after 30 days of being disabled if no action is taken or Dataverse feature is used. A disabled or deleted Dataverse for Teams environment will not affect any other Microsoft Teams assets (teams, channels, SharePoint sites, Teams-connected sites, and so on) and applies only to Dataverse integrations.

The owners of a Team will receive an email like the one below.

Teams allows you to control how many and what types of notifications you receive. Please see Notifications for details.

No, Teams will not be the Carmen or Zoom replacement. These services will stand side by side.

No, currently the Teams Calender is for your events only.  Management for calendar delegates should continue to be performed in Outlook.

If you are a member of an organization and a guest in another you have the ability to flip between organizations without logging in and out. Please see Switching Between Organizations for details. If you would like to view two at the same time the only work around is to:

1. Log into your home tenant in the desk top application
2. Log into your home tenant in the web browser
3. Switch your organization in the web browser

This will allow you to see your home organization in your desktop application and the guest organization in the web browser.

Telephone dialing with Microsoft Teams operates differently than traditional telephone service. You must be connected to the internet and logged in to the service to make calls. If your device has no power, is experiencing a power outage or cannot access the internet, you will be unable to make any calls through Microsoft Teams, including emergency calls to 911. 

While logged in to Microsoft Teams, you will have access to Enhanced 911 (E911) service. With E911 service, dialing 911 will send your telephone number and location to your Public Safety Answering Point, giving dispatchers the location information they need to send help or call you back if necessary. Supported Microsoft Teams clients will attempt to automatically determine your location. You MUST verify the discovered location is accurate.  Check your location often when utilizing wireless as you may have connected to a different access point, and always check when you use VPN or have moved to a new wired network location.

You can check your emergency location below the dial pad under the Calls app or at the bottom of the calls section in your Teams Settings.  You can only Edit or Confirm your emergency location in Calls on the Windows and Mac desktop clients. 

If you are connected to a university network that has been mapped for E911 you will be unable to modify the location information.  If you can Edit or Confirm your location it means that your connection has not been mapped for E911 and you will need to choose Edit to provide your location, including room number, in the Microsoft Teams client manually.  If the location has not been mapped or the mapped location is incorrect, please contact the IT Service Desk to map or correct the location information.

If you are connected to a non-university network (i.e. Med Center, Home, etc…) you will need to provide your location in the Microsoft Teams client manually. Every emergency location you have confirmed is saved and does not need to be reconfirmed when returning. When you move to a new physical location, the Teams emergency location will change to reflect what location services detects. If you dial 911, stay on the line to confirm your location so your call can be routed to the correct Public Safety Answering Point.

Instructions for manually setting your E911 location can be found at https://go.osu.edu/E911 along with additional 911 related information. 

More information about Microsoft Teams is available in the Administrative Resource Center. 

You must acknowledge that you have read this notice and understand how E911 dialing works. If you do not accept the terms of this notice, you will not be able to receive Voice/Calling services for Microsoft Teams.

The Emergency Location in Microsoft Teams is used to route emergency calls to the appropriate dispatch authorities and to assist in locating the caller in need of assistance

You can only Edit, Confirm, or Reset your emergency location in the Calls app on the Windows and Mac desktop clients.  Check your location often when utilizing wireless as you may have connected to a different access point, and always check when you use VPN or have moved to a new wired network location.  

Open your Teams Client and navigate to the “Calls” app using the Calls icon in the left navigation pane.

Click on the Emergency Locations Settings option. It will appear as an address in the lower left hand corner of the Teams interface.  

• If the address is correct, select the option to “Confirm” the address that was discovered using location services. 
• If the address shown is not correct, select the option to “Edit” and input the correct address.  Include the floor and room number if applicable.
• If you are connected to a university network that has been mapped for E911 you will be unable to “Edit” or “Confirm” the location information. If the mapped location is incorrect, please contact the IT Service Desk to correct the location information.

Contacting the IT Service Desk 24-hour support, seven days a week. 

• Phone: 614-688-4357 (HELP) 
• Email: servicedesk@osu.edu 
• Self Service and chat support: go.osu.edu/it 

For additional information refer to: https://support.microsoft.com/en-us/office/work-from-home-emergency-911-enable-location-services-583dd649-87fc-4b23-aed6-f4e2279297f9

For E911 services to function properly you must adjust the location services settings on your devices to allow the Teams client access. – You may need to reach out to your IT service desk for help in adjusting these settings.

• On a MacOS computer make sure the Teams client, Teams client Helper and Maps are allowed to access location services.
• On a Windows computer make sure the location service is enabled.
• On an iOS or Android device make sure the Teams client is allowed to access location services.

For specific steps please refer to: Work from Home Emergency 911: Enable Location Services on Microsoft's website for further instructions. 

If you have an actual emergency DIAL 911. 

To perform a test to verify your 911 emergency services are configured correctly dial 933 from your university Teams account, this test system can also be used with university Skype for Business and campus  analog phone service.  Dialing 933 reaches an automated TEST system and will not result in emergency services being provided.  This system will test the information that would be passed to emergency services when 911 is dialed.  When you make a call to 933 an automated attendant will read back your phone number, state whether your location is provided and what the location provided is.  It will also allow you to record a message that will be played back to verify you have two-way audio.  If the location is correct, Great!  If the location is incorrect, please see the article “E911 Verifying or setting location”

Your role or position may not allow you to create a Share Library. Contact your local help desk if you do not see the option. A Shared Library in OneDrive is the storage location for your Team. If a Team is created in MS Teams then a Shared Library appears in OneDrive.

Teams and OneDrive for Business both provide version history of files.

Teams: you must view in the web view accessible at http://office365.osu.edu

OneDrive for Business: in either web view accessible at http://office365.osu.edu or in the desktop application

OneDrive for Business

• OneDrive for Business deleted files are kept for 93 days.
• OneDrive for Business Restore Deleted files details https://support.microsoft.com/en-us/office/restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f
• The max number of file versions that can be saved per file is 500. This is a rolling 500, so version 501 replaces version 1 (the oldest).

Teams

• Teams deleted files are kept for 93 days.
• Teams Restore Deleted files detailshttps://support.microsoft.com/en-us/office/restore-deleted-items-from-the-site-collection-recycle-bin-5fa924ee-16d7-487b-9a0a-021b9062d14b
• The max number of file versions that can be saved per file is 500. This is a rolling 500, so version 501 replaces version 1 (the oldest).

Yes. Navigate to where the Team file is stored in OneDrive and share a link from there. Even though they are not in the Team, they will receive a link to the file. The file cannot be edited by anyone not in the team. They will be able to download a copy however, but your original file is safe and secure in the team.

Please see Sharing Guidance for Teams.

Please see Sharing Guidance for Teams

Yes, external organizations that also use Teams can be added to a Team created at the Ohio State University.  OSU Medical Center does not currently allow this ability beyond The Ohio State University. OSU members can be added to a Medical Center team as a guest using their lastname.#@osu.edu email address.

Just like with other Cloud based storage and collaboration solutions, permissions cascade down a folder. So providing permissions to a folder means that permissions will cascade down to any subfolders that are included. Permissions do NOT cascade up. Remember to always keep access in mind when applying permissions. Provide the least amount of access necessary. For more details please see Changing Permissions.

• Maximum number of people in a meeting (can chat and call in) 1000 people with full functionality, participants over 1000 will have a view only experience.
• Teams Breakout rooms are limited to 300 people.
  • More details regarding specifications are available on https://learn.microsoft.com/en-us/microsoftteams/limits-specifications-teams
• Maximum duration of a Teams meeting is 24hrs

At the university you have a limit of 250 Teams. At the medical center they have a request process in place for Team creation.

During the migration the LAST SAVED VERSION of the file that is open will be moved to OneDrive for Business.

Yes you can enable Quiet Hours in Teams. Please see Notifications and Settings for more details.