Included in the Microsoft 365 suite is the latest in cloud collaboration and sharing. Teams is a cloud based application that seamlessly integrates with other Microsoft programs, some familiar and some new. Teams allows you to share assets like calendars, files and email, too.
Before using any Microsoft 365 services please review the information on sharing content, acceptable use, general questions, and other important items to be aware of on this page Microsoft 365 Important Service Usage Information.
File storage relationships between tools
My Stuff
OneDrive for Business
Your private storage location. Everything here is private unless you specifically share it!
Team’s Stuff
MS Teams
Use for team work instead of shared drives and email attachments that can get lost.
Back End Stuff
SharePoint
Additional sites and features. A lot of background work and advanced settings are done here.
Quickstart Guides
Using
Teams
Legacy documentation information: Content from this page was found in article KB06230 within the ServiceNow Knowledge base for the OCIO. Current content is found here, but you may visit the knowledge base for historical information
Job Aids
Video Demos
Templates
Training
Microsoft
- Live Online Training Opportunities at The Ohio State University
- Training for Educators - On Demand video training focused on enhancing classroom usage
- Demonstration of Teams
- Instructor Led Live Teams Training
- What is Teams? - Learn how to sign in, Chat and Share
- Teams Video How To's - short videos to introduce you to Teams features, capabilities, and how to achieve common tasks.
- Additional Teams help and training information is available within the Teams client.
- Classic Teams Client - Additional Teams help, training videos and information is available within the Teams client under help (bottom left corner).
- New Teams Client - Additional Teams help, training videos and information is available within the Teams client under help in the “…” (top right corner) menu.
Lynda.com
Frequently Asked Questions
Troubleshooting and Known Issues
If you find Teams is running slow or not as expected you can clear your client cache to help clean up Teams.
Necessary settings for Mac Security and Privacy
Current Limitations of Teams and Channels
Up to date known issues from Microsoft: Known Issues
Limits, specifications, and other items to be aware related to Teams features
Captioning and Accessibility
Teams Meeting and Teams Live Event automated captioning does not meet OSU Minimum Digital Accessibility Standards. For details please refer to the live captioning FAQ: https://accessibility.osu.edu/digital-accessibility-policy/live-captioning/
If you have a disability and rely on assistive technology, and are having trouble related to Teams, please contact the Ohio State Accessibility Helpline 614-292-5000 for assistance.
Teams and Channels
| Feature | Maximum Limit |
|---|---|
| Number of teams a user can create | Subject to a 250 object limit |
| Number of teams a user can be a member of | 1,000 |
| Number of members in a team | 10,000 |
| Number of owners per team | 100 |
| Number of org-wide teams allowed in a tenant | 5 |
| Number of members in an org-wide team | 10,000 |
| Number of teams a global admin can create | 500,000 |
| Number of teams an Office 365 tenant can have | 500,000 |
| Number of channels per team | 200 (includes deleted channels) |
| Number of Private channels per team | 1000 |
For details on Teams Meetings limitations and information please see Teams Meeting Information.
For information on Private Channels please see Private Channels.
Channel Names
Channel names can't contain the following characters or words.
| Characters | ~ # % & * { } + / \ : < > ? | ' " .. |
|---|---|
| Characters in these ranges | 0 to 1F and 80 to 9F |
| Words | forms, CON, CONIN$, CONOUT$, PRN, AUX, NUL, COM1 to COM9, LPT1 to LPT9, desktop.ini, _vti_ |
Channel names also cannot start with an underscore (_) or period (.), or end with a period (.).
Chat Limitations
| Feature | Maximum limit |
|---|---|
| Number of people in a private chat | 100 |
| Number of file attachments | 10 |
| Chat size | Approximately 28 KB per post |
Emailing a Channel
The "email to channel" functionality for Teams channels is considered best effort. Messages sent to a Teams channel are routed to a Microsoft managed tenant, where predefined policies are applied. Please do not use for sensitive or restricted data. We have no control or visibility on messages sent to a Teams channel. You cannot whitelist, you cannot create rules, you cannot even see mail flow details.
Our recommendation is to not use this functionality for any critical messages. Use the Group's inbox instead, or a DG, or a shared mailbox. Here is a link with more information on messages sent to Teams channels - https://support.microsoft.com/en-us/office/send-an-email-to-a-channel-in-microsoft-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e#ID0EBBD=Desktop
| Feature | Maximum limit |
|---|---|
| Message size | 24 KB |
| Number of file attachments | 20 |
| Size of each file attachment | Less than 10 MB |
| Number of inline images | 50 |
Shared Library naming
A shared library is based upon a Team. When a Team is created a Shared Library is created for all Team members. If a Team name changes, the name of the corresponding Shared Library in SharePoint Online will NOT change. This is a known limitation of the service. If Microsoft changes this we will update you here.
If a Team Channel name changes, the name of the corresponding Shared Library in SharePoint Online will change to match.
Limits
Storage limit of 25TB. Full details of limits can be seen in the following Microsoft Article SharePoint Online limits. Please note that Teams is based off of SharePoint Online.
There is a limit to the total number of files and folders you can have within a single Team of 30 million. While that is a large amount there are impacts to search, viewing and OneDrive syncing to be aware of, please see the article referenced above for details.
Reduced functionality for USB Handsets
Affects Poly CX300 (Mac and PC) and Yealink MP50 (Mac)
On affected devices USB Handsets can only be used as a basic audio device (Microphone/speaker) for Microsoft Teams. All call control must be done from the Teams client on your computer. Here are some of the most common issues with these devices:
- You may find no dial tone with USB Devices; it is unnecessary for calling.
- Call controls from the CX300 will not be available on the device itself, such as dialing, answering, and hanging up calls. These functions will need to be performed on the PC/Mac Client.
- Yealink MP50 phone (for Mac) does not currently allow for some call controls from the device itself, such as dialing, answering, and hanging up calls.
Legacy documentation information: Content from this page was found in article KB06230 within the ServiceNow Knowledge base for the OTDI. Current content is found here, but you may visit the knowledge base for historical information.
Help
If you have any trouble accessing or using Microsoft Teams please contact the IT Service Desk 24/7 at 614-688-4357 (HELP), Self Service, or servicedesk@osu.edu.
Security
Ohio State Institutional Data Policy
- Office 365 is for academic and personal use only.
- Students may not place sensitive data in any Office 365 online product, including OneDrive.
- Ohio State employees must be aware of what type of data that is being placed into OneDrive.
- For more information about Institutional Data, visit https://ocio.osu.edu/policy/policies/idp.
Ohio State Computing Policy
Access to Ohio State computing and internet resources must be used in a responsible manner. A link to the Ohio State Policy on Responsible Use of University Computing Resources can be found at my.osu.edu.