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Job Aid | BuckeyePass

Registering Your Account

To utilize BuckeyePass you will need to first register a device. This article will walk you through the process.


Start by visiting the BuckeyePass site located at http://buckeyepass.osu.edu and select "Register / Manage Devices".

Once you visit the site you will need to authenticate and a message will display indicating the two-factor authentication method being used or options for setting up an account for the first time.

The Device Management site will display the currently enrolled devices.

Device Management screen in Duo when adding a new device

Next select the Add a Device button. The options are:

  • Duo Mobile
  • Security Key
  • Phone Number
  • Touch ID (see compatible devices)
  • Face ID
  • Mobile Touch ID
  • Android Biometrics
  • Windows Hello

The preferred method is a Security Key or the Duo Mobile App on a smart phone or tablet. Please see Installing the Duo Mobile App for details on how to install. These options are the fastest and the most secure. The Duo Mobile app provides the option to generate a passcode without a connection to the internet. It is strongly recommended to activate a secondary device and to maintain an active phone number for recovery purposes.

Duo Mobile

From the Device Management menu, select Add a device.

Add device button in Duo Mobile application

Then select the Duo Mobile option.

Option to select Duo Mobile when registering your phone

When using the Duo Mobile option, you will be presented with a screen requesting the phone number of the mobile phone you would like to register to your account (See instructions for using Duo Mobile on tablets below).

enter phone number field

You will need to enter the complete phone number. Then click the Add phone number button. The dropdown defaults to the United States and can be changed to select a different country code when enrolling an international phone number.

Add phone number field for adding device

Next, verify the phone number was entered correctly and select Yes, it's correct

button to confirm phone number as correct is highlighted

The next screen will prompt you to download the Duo Mobile App onto your device. If you have not installed it, please see Installing the Duo Mobile Application for details.

Once you have successfully installed the mobile app you can click the Next button to move forward.

Next button highlighted to move forward

You will then be prompted to scan a QR Code to complete the process. Open the Duo Mobile App on your phone and scan the code. Once the QR code is scanned you can click the Continue button to move forward.

QR code generated to register your account

You will then be returned to the Device Management site.

Device Management screen in Duo when adding a new device

 

Security Key

From the Device Management menu, select Add a device.

Add device button in Duo Mobile application

Select the Security Key option.

Add Device with Security Key selected

Then click Continue.

Chrome Browser window asking you to verify your identity

 

Register Your Security Key Continue Button

Then select the type of security key to enroll.

On screen prompt asking you to insert your key

When selecting External security key or built-in sensor you will be prompted to approve the setup. Note: the prompts may vary depending on the operating system and browser being used during the enrollment process.

security key prompt one to click ok

Insert your security key if prompted.

Browser prompt to insert your key

You will then be returned to the Device Management site.

Device Management screen in Duo when adding a new device
Phone Number

From the Device Management menu, select Add a device.

Add device button in Duo Mobile application

Select the Phone Number option.

Phone number option selected on screen for Adding a Device

You will need to enter the complete phone number. Then click the Add phone number button. The dropdown defaults to the United States and can be changed to select a different country code when enrolling an international phone number.

Add phone number field for adding device

Next, verify the phone number was entered correctly and select Yes, it's correct

button to confirm phone number as correct is highlighted

Click the Continue button to complete the device registration.

button to confirm phone number as correct is highlighted

You will then be returned to the Device Management site.

Device Management screen in Duo when adding a new device
Touch ID

MacOS devices that support Touch ID can now be enrolled in BuckeyePass. A Duo supported device with Touch ID and Google Chrome is required. To enroll your device, follow the steps below.

From the Device Management menu, select Add a device.

Select Touch ID and click Continue. If Touch ID is not an option, then your device and browser may not be supported. Google Chrome is required for Touch ID support.

Touch ID recommended option with a Touch ID authentication in Duo

Chrome will prompt you to verify your identity. Your fingerprint never leaves your device, so BuckeyePass will not have access to your fingerprints.

Chrome Browser window asking you to verify your identity

Place your finger on the Touch ID button to complete the Touch ID enrollment.

Chrome browser prompt to touch ID

Once completed click Continue.

confirmation window that Touch ID set up is complete.

You will then be returned to the Device Management site.

Device Management screen in Duo when adding a new device

Your Touch ID is now enrolled in BuckeyePass and can be used anywhere you see the BuckeyePass prompt in Google Chrome.

Face ID

These instructions are for adding iPhone or iPad using your Face ID device to access the device management portal.

Passkeys and Face ID must be configured on your smart phone or tablet prior to enrolling Face ID with BuckeyePass.

Learn how to set up Face ID and iCloud Keychain sync.

From the Device Management menu, select Add a device.

Add device button in Duo Mobile application

Select Face ID/Touch ID.

Face ID prompt for DuoMobile

Select Continue on the next two prompts.

Continue button to add a new Face ID
Face ID prompt to use Face ID

Complete the Face recognition and click Continue to complete the setup.

Confirmation screen that the new Face ID has been saved

Alternative method for adding Face ID

These instructions are for adding iPhone or iPad using a different device to access the device management portal.

Both the Face ID device and the access device have to be connected to the Internet and have Bluetooth turned on. Passkeys and Face ID must be configured on your iPhone or iPad prior to enrolling Face ID with BuckeyePass.

From the Device Management menu, select Add a device.

Add device button in Duo Mobile application

Select Security Key.

Add Device with Security Key selected

Select Continue.

Register Your Security Key Continue Button

Click Cancel.

Windows security key prompt with the cancel button highlighted

Click Use a phone or tablet.

Use Phone or Tablet option highlighted

Scan the QR code using your iPhone or iPad that has Passkey, Face ID, and the Duo Mobile App already configured.

QR Code to add the account

Follow the steps on your iPhone or iPad.

prompt to follow the steps on your device

Complete the Face recognition and click Continue to complete the setup.

Confirmation screen that new Face ID or Touch ID has been added

 

Mobile Touch ID

These instructions are for adding Touch ID using your iPhone or iPad to access the device management portal.

Passkeys and Touch ID must be configured on your iPhone or iPad prior to enrolling Touch ID with BuckeyePass.

Learn how to set up set up Touch ID andiCloud Keychain sync.

From the Device Management menu, select Add a device.

Add device button in Duo Mobile application

 Select Face ID/Touch ID.

Face ID prompt for DuoMobile

Select Continue on the next prompts.

Continue button to add a new Face ID
Mobile touch ID prompt on a mac

Click Continue to complete the setup.

Confirmation screen that new Face ID or Touch ID has been added
Android Biometrics

These instructions are for adding Android biometric device to access the device management portal.

Facial or fingerprint biometrics must be configured on the device prior to enrolling the device with BuckeyePass.

Facial or fingerprint unlock must be setup on the device. Go to Settings → Security to change your unlock settings. Refer to the Google support articles Unlock your Pixel phone with your fingerprint and Unlock your Pixel phone with your face, the Samsung articles Set up and use the fingerprint sensor on your Galaxy phone and Use Facial recognition security on your Galaxy phone, or your device manufacturer's support site for examples of how to do this.

From the Device Management menu, select Add a device.

Add device button in Duo Mobile application

 Select Device verification.

Device Verification Duo Mobile prompt

Click Continue.

Continue button highlighted

 Follow the instructions to verify your biometric or pin based authentication.

prompt to touch the fingerprint scanner

Click Continue.

device added confirmation screen
Windows Hello

These instructions are for adding a Windows Hello compatible device using Facial recognition, fingerprint, or PIN. Learn how to set up Windows Hello at the Microsoft support site.

Chrome Incognito and Edge InPrivate browsing won't work with Windows Hello, but will work with Security Keys.

From the Device Management menu, select Add a device.

Add device button in Duo Mobile application

Select Windows Hello.

Hello Windows prompt selected

 Click Continue.

Windows Hello continue window

Follow the Windows Hello instructions to verify your identity by entering your PIN, scanning your fingerprint, or pointing your face to your camera.

Windows Hello prompt screen

Click Continue to complete the setup.

Confirmation screen that windows hello was added

For details on Device Management please see Manage Devices & Settings.

Last modified: Oct 25, 2023