Administrative Resource Center

PureConnect (CIC)

CIC logo
Customer Interaction Client powered by PureConnect

Customer Interaction Client, known as CIC, is the call management system supported by the OCIO for service desks across campus.

General
PureConnect (CIC) Manual
PureConnect (CIC) Supervisor Manual
Upgrade Configuration Utility
General
Installation Files
Interaction Client Workstation Components and Requirements
Logging In to the PureConnect (CIC) Client or IC Business Manager
PureConnect (CIC) Settings for Carmen Transfer Queue
PureConnect (CIC) Web Client
Setting Up Reporting Access for ICBM
User's Guide for Interaction Client Basic
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If you have any trouble accessing or using PureConnect (CIC), please contact the IT Service Desk 24/7 at 614-688-4357 (HELP), Self Service, or servicedesk@osu.edu.